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  • Fax:847-288-9010
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Privacy Statement

At Printer's Repair Parts, we are committed to protecting the privacy of our customers. As a result, PrinterRepairParts.com has created this Privacy Policy in order to clarify to our customers the manner in which PrintersRepairParts.com will and will not use the information which our customers provide to us through our website.

The following are some common questions that may arise with regard to PrintersRepairParts.com and the information which we request from our customers at different points in our website.

What Information Does PrintersRepairParts.com Collect?
How Does PrintersRepairParts.com Use the Information It Collects?

How Does PrintersRepairParts.com Protect the Information It Collects?
Does PrintersRepairParts.com Share Its Information with Other Companies?
What are "Cookies" and How Are They Used by PrintersRepairParts.com?
Can Customers Update or Change Their Information Once It has been Input?
Your Consent
Contact Us



What Information Does PrintersRepairParts.com Collect?
How Does PrintersRepairParts.com Use the Information It Collects?

General
The information that customers provide to PrintersRepairParts.com is used (1) to allow our customers to purchase our products online, (2) to provide our customers with personalized website content tailored to the particular interests of each individual customer, and (3) to continuously improve the convenience and functionality of our website.

"My PRP" Account
When you set up your "My PRP" Account you will be asked to provide your e-mail address and a password. As well as provide information regarding your printing press. The information you provide in your "My PRP" Account allows PrintersRepairParts.com to personalize searches and facilitate the ordering process. During registration of your "My PRP" Account, PrintersRepairParts.com will ask for your name, address, e-mail address and other personal information, including data about your printing equipment. The more information you voluntarily provide (and the more accurate it is), the better PrintersRepairParts.com will be able to customize your experience.

Ordering
Our website utilizes both a shopping cart and e-mail forms for customers to request information, products, and services. We may collect customers' contact information (such as e-mail addresses), financial information (such as account or credit card numbers). This information enables us to process and fulfill our customers' orders and notify our customers of their order status. When you provide credit card information on our online form, you are connected to a secure server, which encrypts credit card information over the Internet.

Surveys and Contests
We may occasionally request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age income level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. We may also use this data to personalize the customer's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences. In addition, this information may be used internally by PrintersRepairParts.com for market analysis and other purposes and may be shared with advertisers on an aggregate basis (i.e. all personal information will be removed).

Financial Information
Financial information that is collected is only used to bill the user for products and services ordered at PrintersRepairParts.com and for no other reason.

Mailing Lists
Contact information from the "My PRP" registration form, order forms, contest forms and other sources is also used to send information about our company and promotional material to our customers. In addition, the customer's contact information may be shared with selected partners of PrintersRepairParts.com who may want to contact our visitors. Users may opt-out of receiving future mailings by checking the appropriate box when opening or modifying their "My PRP" account. In the event that you have registered more than one e-mail address with us, please check the opt-out box for each e-mail account you use.

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How Does PrintersRepairParts.com Protect the Information It Collects?

Passwords
To provide you with an increased level of security, access to your personal information is protected with a password which you select. We strongly recommend that you not disclose your password to anyone.
Registration & Financial Information
All personal information that you provide to PrintersRepairParts.com including names, addresses, contact information, and credit card numbers - are stored in a secure database. This database is located in a physically secure facility and is located behind multiple "firewalls". PrintersRepairParts.com periodically performs external "ethical hacking" exercises to detect and eliminate potential breaches of security.

Secure Server
When you place orders through our website, you will transmit your order information, including your credit card number, to our secure server. Our secure server uses Secure Sockets Layer Software (SSL) which allows us to receive information that your Web server encrypts before transmitting to us. Since any order information you provide to PrintersRepairParts.com will be transmitted using a secure connection, customers with Web browsers that cannot support this level of security will not be able to order products through PrintersRepairParts.com. To ensure that you are conducting a secure transaction, please look for a small padlock icon in the lower right corner of your browser before you send your information. Should this icon not be available, please notify PrintersRepairParts.com immediately and DO NOT send your information.

Display of Credit Card Information
PrintersRepairParts.com will never display more than five digits of your credit card number on the screen or on any invoices which are sent to you.

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Does PrintersRepairParts.com Share Its Information with Other Companies?

General
PrintersRepairParts.com does not sell your personal information to any third parties. However, we may provide your information to trustworthy third parties (including "My Local PRP Stores") so that they can send you product and service offers that may be of interest. Users may opt-out of receiving future mailings by checking the appropriate box when opening or modifying their "My PRP" account. In the event that you have registered more than one e-mail address with us, please check the opt-out box for each e-mail account you use.
Aggregate Statistics
PrintersRepairParts.com may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors. However, these statistics will include no personally identifying information.

Account Information
PrintersRepairParts.com may release account information if it believes, in good faith, that such release is reasonably necessary to (1) comply with the law, (2) enforce or apply the provisions of our Terms and Conditions, or (3) protect the rights, property or safety of PrintersRepairParts.com, our customers or other individuals.

Credit Verification
Please note that when you order products and services from PrintersRepairParts.com we will use a credit verification company to validate the credit card and other information you provide before we can fill your order. We have an agreement with such company to ensure that our customers' personal information is kept confidential. Not only is it the same credit verification process that would be used if you presented your credit card at any PRP store, but there is an additional safeguard in that the billing information you provide for your credit card enables us to verify that you are the rightful owner of the card.

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What are "Cookies" and How Are They Used by PrintersRepairParts.com?

"Cookies" are pieces of information that our website can send to your browser and which can later be stored on your computer's hard drive so that we can recognize you when you return. All pages on PrintersRepairParts.com where you are prompted to log in or that are customizable require that you accept cookies. We may also use ads on our website that contain cookies. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as storing items in your shopping cart between visits and creating a personalized website based on your particular printing press. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features on our website.

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Can Customers Update or Change Their Information Once It has been Input?

You can access your personal information at any time to update, correct, add or delete any of the data you have provided to us. To do so, access the "My PRP" page of the website with your customer code and password.

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Your Consent

By using the PrintersRepairParts.com website, you consent to the collection and use of this information by PrintersRepairParts.com. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We will take commercially reasonable measures to obtain written or active e-mail consent from our members if PrintersRepairParts.com is going to be using the Personally Identifiable Information collected from the user in a manner different from that stated at the time of collection. We will also post the changes in our privacy statement 30 days prior to a change.

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Contact Us

If you have questions or concerns regarding this statement, you should contact Customer Service by email prpsales@PrintersRepairParts.com or by phone 847-288-9000 8:30am CT to 5:00pm, Monday-Friday.


Thank you for visiting PrintersRepairParts.com!
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